Checkout copies the listing onto an order and sends you to your portal. That page is the record: status, total, and any note the team writes for you.
Payment is confirmed when the provider we have enabled reports a matching amount. If card checkout is not switched on, confirming the order reserves the slot without charging a card.
Support
Use the support link in your portal and include the order number. We can see the same order from the admin portal, so you do not need a second account for messages.
Cancellation
If you need to stop before fulfillment, send the request from the order while that button is available. We reply on the order. A refund of a card charge follows the refund policy and the original provider.
Keep the receipt until the reporting window you bought has passed.